All returns require approval or authorization from Big Dawg Smokers. A Return Request must be placed within 30 days of product shipment by Big Dawg Smokers. Return shipping will be responsibility of the customer and a 25% restocking fee will be applied. All returned items will be subject to inspection before refund is issued and must be received unused and new condition. Additionally, any unauthorized or unsolicited returns will not have a refund issued.
Any products damaged during transit will be replaced with an identical item or a refund will be issued. Note that we may require pictures or other proof of damage.
If wrong items are ordered, they may be exchanged without a restocking fee after authorization. However, a shipping fee will be charged in this case. The exact amount will vary depending on the actual shipping cost or handling expense.